Possibly; could you contact me off list so I can put them in touch with each other? And/or give me a case number or something similar?
On 6/6/24, 10:22 PM, "IBM Mainframe Discussion List on behalf of Laurence Chiu" <IBM-MAIN@LISTSERV.UA.EDU <mailto:IBM-MAIN@LISTSERV.UA.EDU> on behalf of 000005c4ba336ee7-dmarc-requ...@listserv.ua.edu <mailto:000005c4ba336ee7-dmarc-requ...@listserv.ua.edu>> wrote: I already have IBM TSS on location doing other work for me. They said without the admin password they could not do anything. I was just hoping there might be another option. Do your colleagues have some things the local person could try? On Thu, Jun 6, 2024 at 6:25 AM Kevin McKenzie <kmcke...@us.ibm.com <mailto:kmcke...@us.ibm.com>> wrote: > Probably not what you want to hear, but I’ve reached out to some folks > internally; there’s a process, but it differs depending on a number of > different factors, and they can only be performed by an SSR with physical > access to the HMC. I was told “To get the process started, please ask the > customer to perform a Report a Console Report from the z14 HMC (the task is > located under Service Management on the HMC UI. This will open a HW case to > our Support teams to engage our PE team and to schedule an SSR onsite for > the work.” > > -- > Kevin McKenzie > > z/OS Test Services - Test Architect, Provisioning > z/OS Hardware/Software Interlock > > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to lists...@listserv.ua.edu <mailto:lists...@listserv.ua.edu> with > the message: INFO IBM-MAIN > ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu <mailto:lists...@listserv.ua.edu> with the message: INFO IBM-MAIN ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
