Hi Dave, I don't know what the web pages on the customer end of the SR process look like, but I guess my expectation would be that there would be a check box somewhere for "notify" or something similar. If there is not, then another way to go is to say that email is your preferred method of contact and then the IBMer can respond from the ECuRep (Enhanced Customer Repository) site using email and have that email optionally copied into the problem record as an automatic update.
On Wed, Aug 28, 2013 at 1:39 PM, efinnell15 <efinnel...@aol.com> wrote: > Probably not old enough to have ordered anything online before.... > > > > In a message dated 08/28/13 13:27:47 Central Daylight Time, > gibney@WSU.EDUwrites: > The information you provide will be used to validate your entitlement and > communicate with you about your service requests. > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN > ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
