Peter,
I assume you are referring to IBM Service Request (SR) ......
1. Once you are logged into SR, on the left hand side, you should see a menu
item called 'Manage Support Registrations' - select sub option
'User Administration'.
2. You should then see 'User Adminisistration' with a number of tabs labelled
'Update','Add','Copy','Auto Approval','New Requests'
3. In your case, you should select the 'Add' tab
The rest should be self explanatory .....
Hope this helps.
Roger
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