We had the same issue in one of our SRs in December and got this for a reply:

Our apologies, the new process is to use the following FTP server       
instead of ftp.emea.ibm.com:                                            
                                                                        
ftp.ecurep.ibm.com                                                      
                                                                        
Some of the IBM technotes indicated that (such as                       
http://www-01.ibm.com/support/docview.wss?uid=swg21683275), but there   
are probably some of the IBM docs on the web that haven't been updated. 
If you refer to specific document that you follow for uploads to IBM,   
please let me know, so I will try to address the problem there, instead 
of you remembering the new ftp site.    

That new address worked for us.

Jim                                

Jim LaDouceur | Principal Systems Engineer || office: 508-598-4066 | 
jim.ladouc...@infor.com

-----Original Message-----
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf 
Of Bonno, Tuco
Sent: Friday, March 13, 2015 9:58 AM
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: Re: valid ftp address

that may well be a true statement, but the commo i get from the guy
  ( downstream from when you open a PMR/SR with them at the very start ) says 
(in my paticular case ) in  effect, "produce a CEEDUMP for me, and send it to 
this ftp address" and then it gives that url ; i'm waiting back other stuff 
from them and will try to peruse the issue with them later on ....

-----Original Message-----
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf 
Of Barkow, Eileen
Sent: Friday, 13 March, 2015 09:47
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: Re: valid ftp address

I do not think that you can ftp directly to IBM any more.
You have to use the upload attachment function of SR to submit the 
documentation.

-----Original Message-----
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf 
Of Charles Mills
Sent: Friday, March 13, 2015 9:45 AM
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: Re: valid ftp address

C:\Users\Charles>ftp ftp.emea.ibm.com
Unknown host ftp.emea.ibm.com.

C:\Users\Charles>ping ftp.emea.ibm.com
Ping request could not find host ftp.emea.ibm.com. Please check the name and 
try again.

C:\Users\Charles>

Charles

-----Original Message-----
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf 
Of Bonno, Tuco
Sent: Friday, March 13, 2015 5:49 AM
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: FW: valid ftp address

i've got a pmr open w/ ibm .....  subject, issue,  at this point, for this 
thread is irrelevant
the commo i'm having w/ ibm requests me to ftp stuff to  an address   
ftp.emea.ibm.com<ftp://ftp.emea.ibm.com>

i am unable to do so – browser says firewall issue when i discuss the issue w/ 
the firewall people on *my* end, *they* are adamant that  
ftp.emea.ibm.com<ftp://ftp.emea.ibm.com>  is "not a valid address. unable to 
resolve internally or externally".

can anybody out there ftp to this thing?
thanks


/s/ tuco bonno;
graduate, College of Conflict Management, University of SouthEast Asia; "I 
partied on the Ho Chi Minh trail, "tiến lên!"

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