Brian, Per your comment
"I don't think the vendor (or anyone) can change the language of a contract that has not expired in any way without the site's written approval. If it's perpetual then I don't see how any vendor company can fight that. They accepted the money and they have to stick with the terms. " We actually had that occur. Vendor B bought vendor A. When Vendor B sent the next annual invoice, they automatically increased maintenance by 20%. We didn't totally catch it until my boss, asked if the #'s were right, which was about 2 years later, and I after I saw it I went "what the @#$#*(@!", as over 2 years, our annual maintenance cost had gone up by 50%. Called Vendor B and their response was that 20%/year was their standard annual maintenance increase. I pushed them that our contract for the 2 products from vendor A had totally different terms, that basically gave us flat charges and/or very minimal annual increases. It took a bit, but they finally admitted, that they had not even pulled the contract language from Vendor A, and had to finally give in and lower the maintenance cost. I'm not going to name the vendors, but that totally pissed me off. Peter ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
