How things used to be done. Interesting perspective on process and benefits to the organization.
IBM Branch Offices: What They Were, How They Worked, 1920s–1980s James W. Cortada Abstract: IBM branch offices were the company’s local face around the world in the 20th century. Its sales and customer support came out of these organizations, which are described here, using the example of one branch office as a historical case study. Additionally, personal perspectives on their role of having worked with these during the 1970s and 1980s are provided. Published in: IEEE Annals of the History of Computing ( Volume: 39, Issue: 3, 2017 ) ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
