Tony Thigpen wrote: >They have really messed up their web sites in the last two years. Using Doc online now just about impossible. And, many times, they don't even give an easy to find PDF download option. (I have found that going back up the manual chain will sometimes give you the option.)
>Lately, a lot of Google links to IBM sites just get that pesky 'not found' screen. >I wonder if they outsourced their web stuff to India? :-) I think so. A month or so ago, I heard about a z14 event on the wrong coast. So I went did some searches, wound up at https://www.ibm.com/events/ and searched for "z14". Which gets you 104 results-none of which are actually about the z14. So this is the new, premier product, yet it's not findable. Brilliant. I opened a ticket, and got a response: Thank you for contacting IBM. We are in receipt of your e-mail regarding the IBM z14. For information about the IBM z14, please visit the below link: <https://www.redbooks.ibm.com/redbooks.nsf/pages/z14?Open> https://www.redbooks.ibm.com/redbooks.nsf/pages/z14?Open If this is not the information you are looking for, please resend your e-mail with additional information such as: - the detail description of the request - kind of assistance you are looking for Thank you for visiting our site and contacting IBM. Responded to that, pointing out that it didn't answer my question ("Where are the z14 events?") and noting that they should be a wee bit more interested in a failure of basic site functionality. That got the automated response and then nothing. Mentioned it to a friend with POK connections. He forwarded it to an IBM Fellow, who pushed it up the chain, but: xxx just called back after talking with several maroons within the IBM marketing cog. He is confirming, that for all practical purposes, all IBM websites are now supported externally by sub-contractors. Many of these subs have zero knowledge of or about IBM other than what they are told and so they implement and walk away. I've been an IBM fan for over 40 years; I've made my living off of IBM systems for almost that entire time (since 1980, minus about a year during the dot-com bubble). Sadly, at this point I'm hoping they survive until I retire. Makes me feel physically ill. .phsiii ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
