On 2/19/07, Mike Walter <[EMAIL PROTECTED]> wrote:
smaller logs can be placed directly into the initial PMR. Doing so usually results in a valuable return on time invested instead of seeing PRM's taken by phone with things like: 'customer reports error message ist1234ee in v.t.a.m.' (not an actual report, but a life-like example).
Tee hee... even worse is when support staff is reduced further and you have to tell call dispatch that you have a "z/OS" problem in order to get on the queue where z/VM problems are handled. That was really too much for me... ;-) Rob
