Has anyone tried a non-IBM maintenance provider for one of the IBM DSxxxx disk subsystems? Are there companies that do this?
Our 4 year warranty is up on our IBM DS6800. We are required to go out on bids, if it makes sense. It only makes sense, to spend the XX hours for the bid process, if there are competitors. Currently, we have 24X7 with the service uplift. i.e. When the DS6800 calls home, an IBM CE is dispatched. <G> Where the call-home feature can send a request to anyone, we are also concerned that another provider would have a remote support process available. We have had several problems in which the remote support team, got us back up and running. Thanks Tom Duerbusch THD Consulting
