Hello everyone,
we are facing a small problem when using notifications with timeperiods. The
contact that got the last notification does not get the recovery when
recovery happens after switch of the timeperiod. This is a problem we need
to solve, maybe you have an idea for us?
Given the following configuration:
Timeperiods
workhours 08:00-17:00
nonworkhours 00:00-08:00,17:00-24:00
define serviceescalation{
first_notification 1
last_notification 1
notification_interval 60
contact_groups admins-mail
escalation_period workhours
escalation_options c,r
}
define serviceescalation{
first_notification 2
last_notification 2
notification_interval 60
contact_groups admins-sms
escalation_period workhours
escalation_options c,r
}
[.]
define serviceescalation{
first_notification 1
last_notification 1
notification_interval 240
contact_groups it-standby-sms
escalation_period nonworkhours
escalation_options c,r
}
# the first standby did not react in time, inform the second
define serviceescalation{
first_notification 2
last_notification 2
notification_interval 240
contact_groups second-it-standby-sms
escalation_period nonworkhours
escalation_options c,r
}
[.]
When a service gets critical at 15:45 and the recovery is at 17:15 the
following notifications happen:
15:45 - CRIT to admins via mail
16:45 - CRIT to admins via sms
17:15 - RECOVERY to second-it-standby via sms
We would like to inform the admins via mail and sms, too. But when a service
was critical and recovered during the night there should be no
recovery-notification for the admins. So it is no option to send an recovery
to all of the contacts.
Any great idea?
Kind regards,
Timo Klecker
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