This is an application for an acronym: SIMWA! Security In My Way Again!
mam
On 10/22/2015 11:46 AM, Matt Noerpel wrote:
Thank you for your time, Bruce.
The IT person tried it with and without the AV running (Symantec) and neither
worked. Additionally, the AV does run in Safe Mode. I agree the problem is
with our computer setup and not the software. I will let the list know if we
figure out what is causing the problem.
Thanks,
Matt
On Wed, Oct 21, 2015 at 1:55 PM, Bruce Ravel <bra...@bnl.gov
<mailto:bra...@bnl.gov>> wrote:
Hi Matt,
I am without any further ideas for you. No one else has reported a
similar situation, other than the recent reports of trouble with AV.
Demeter is used by hundreds of people on Windows, including many
government and government lab employees (like myself). So I really am
inclined to think that the problem is local, not global.
While I am impressed that your IT person spent so much time and effort
investigating this and I am sympathetic that it was all for naught, I
do want to point out that I don't see anything in the long list of
diagnostics that actually addresses my one suggestion -- namely that
you are seeing some kind of conflict related to AV permissions.
All that said, I am always happy to incorporate changes to the
software and the packaging. If you can suggest something substantive
that I can do to improve the packaging in a way that will help you
over your hurdle, I am all ears.
B
On 10/21/2015 09:32 AM, Matt Noerpel wrote:
Hello Bruce,
The IT guy just sent me the following report on his efforts to get
Demeter to run. He was only able to get it to run in Safe Mode and Safe
Mode with Networking. Here's his full message:
I regret to inform you still no joyL
Here’s a breakdown of what I have been working with:
Symptoms: When program attempts to execute, it launches the startup
screen briefly, hangs, and then the application is terminated.
Both 32-bit and 64-bit versions
Both patches from the Demeter website
Normal mode
Last known good configuration
Selective startup
Disabled all non-critical local services
Terminated all non-critical system and user processes
Uninstalled Java
Uninstalled .NET framework
Reinstalled Java
Reinstalled .NET framework
Adjusted memory settings for best performance
Verified use has full control of all of their profile data (including
appdata) and installation directory
Attempted as a normal user and administrative user
Windows 95 compatibility mode
Windows 98 compatibility mode
Windows NT 4.0 compatibility mode
Windows 2000 compatibility mode
Windows XP (SP2) compatibility mode
Windows XP (SP3) compatibility mode
Windows Server 2003 (SP1) compatibility mode
Windows Server 2008 (SP1) compatibility mode
Windows Vista compatibility mode
Windows Vista (SP1) compatibility mode
Windows Vista (SP2) compatibility mode
Windows 7
Disabled visual themes
Disabled desktop composition
Disable display scaling on high DPI settings
Install to default location
Install to a specific location C:\demeter (not default)
Workstation was removed from domain and joined to workgroup
Various reboots throughout
It only works in:
Safe mode
Safe mode with networking
Removing the computer from domain into workgroup has no bearing, so we
can rule out EPA group policy.
Also, since it doesn’t even work in clean mode (selective startup mode
with extremely limited drivers), there are no incompatibilities that
exist in Windows.
I was hoping for sure that once we removed from EPA domain that it would
have solved the problem as we were leaning towards that at one point.
I believe that the problem is not on our end.
Unfortunately this problem is outside our scope of control as helpdesk
support. I’ve talked to a couple other technicians as well.
Nonetheless, thank you for your patience.
I’m certainly available behind the scenes to try anything else, or try
to apply any hotfixes from developers as they are released. (I did give
you full control of the directory on your computer for future
reference).
Thanks,
Does this make any sense to anyone?
Thanks,
Matt
On Wed, Oct 14, 2015 at 5:30 PM, Bruce Ravel <bra...@bnl.gov
<mailto:bra...@bnl.gov>
<mailto:bra...@bnl.gov <mailto:bra...@bnl.gov>>> wrote:
On 10/14/2015 05:25 PM, Matt Noerpel wrote:
Thank you for your prompt reply. The Ifeffit.dll file does
exist in
that directory. It was last modified on 3/16/2015 and is 753
kb.
Whew!
I will try a fresh install in the default directory next time
an IT
person comes by our building.
OK. And tomorrow I will try installing not in the default place on
some computer. Perhaps there is a problem that I simply missed or
neglected....
B
--
Bruce Ravel ------------------------------------ bra...@bnl.gov
<mailto:bra...@bnl.gov>
<mailto:bra...@bnl.gov <mailto:bra...@bnl.gov>>
National Institute of Standards and Technology
Synchrotron Science Group at NSLS-II
Building 535A
Upton NY, 11973
Homepage: http://bruceravel.github.io/home/
Software: https://github.com/bruceravel
Demeter: http://bruceravel.github.io/demeter/
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<mailto:Ifeffit@millenia.cars.aps.anl.gov
<mailto:Ifeffit@millenia.cars.aps.anl.gov>>
http://millenia.cars.aps.anl.gov/mailman/listinfo/ifeffit
--
Graduate Research Associate
The Ohio State University
Civil, Environmental, and Geodetic Engineering
noerpe...@osu.edu <mailto:noerpe...@osu.edu> <mailto:noerpe...@osu.edu
<mailto:noerpe...@osu.edu>>
(617) 777-9340 <tel:%28617%29%20777-9340>
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<mailto:Ifeffit@millenia.cars.aps.anl.gov>
http://millenia.cars.aps.anl.gov/mailman/listinfo/ifeffit
--
Bruce Ravel ------------------------------------ bra...@bnl.gov
<mailto:bra...@bnl.gov>
National Institute of Standards and Technology
Synchrotron Science Group at NSLS-II
Building 535A
Upton NY, 11973
Homepage: http://bruceravel.github.io/home/
Software: https://github.com/bruceravel
Demeter: http://bruceravel.github.io/demeter/
_______________________________________________
Ifeffit mailing list
Ifeffit@millenia.cars.aps.anl.gov <mailto:Ifeffit@millenia.cars.aps.anl.gov>
http://millenia.cars.aps.anl.gov/mailman/listinfo/ifeffit
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http://millenia.cars.aps.anl.gov/mailman/listinfo/ifeffit
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