I was using AVG antivirus and had the same issue. Changed to Avast and now
it works fine. Try to disable your antivirus to see if it works.

Em sex, 11 de out de 2019 às 17:01, Shultz, Mary Jane <mary.shu...@tufts.edu>
escreveu:

> Has anyone had issues with software installation? I have installed it on a
> Windows machine (64 bit, 7 pro). It appears to install, but when I try to
> run it, it starts but immediately shuts down. Am I missing something?
>
> Thanks
>
> M
>
>
>
> Three colleagues are having the same issue.
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