On Saturday 28 August 2004 11:09, Jaybrata Bhattacharyya wrote: > please provide any available information about implementation of Linux > and opensource/free/gnu softwares in call centers / BPOs. > i am in urgent > need of these informations. also proprietary ones running on Linux is > acceptable. the server side implementation and as well as clients' in > VOIP and database back end based system is needed. Basically deployment of call center operations on Linux isnt seen much, for the simple reason that commonly used systems like IWS/Davox/Melita/Rumba 3270 arent available on Linux. Also VOIP isnt the protocol used for communication in call centers as the technology doesnt scale up to meet requirements at high call volumes. The only deployment of Linux in the BPO sector is seen for web based and email support services.
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