I wonder if I should bother upgrading my v2 certification. What's new in v3?
________________________________ From: Ramabadran Seshadri Iyengar <seshadri.ramabad...@trimentus.com> To: ILUG-C <ilugc@ae.iitm.ac.in> Sent: Tuesday, December 30, 2008 1:08:50 PM Subject: [Ilugc] COMMERCIAL OT - ITIL Trimentus Technologies offers the ITIL v3 Training A Program to prepare you for the Foundation Examination and goes much beyond CONTENTS § Introduction • Defining IT Service Management • Reviewing the structure and scope of the Foundation Certification Examination • People, process, technology and partners § ITIL Concepts • Service Management as a Practice • Concepts of Service Management • The Service life cycle § Service Strategy • Define Market • Develop Offering • Develop Strategic Assets • Plan for Execution § Service Design • Service Catalog Management • Service Level Management • Capacity Planning • Availability Planning • IT Service Continuity Planning • Information Security Planning • Supplier Management § Service Transition • Transition Planning & Support • Change Management • Service Asset and Configuration Management • Release and Deployment Management • Service Validation and Testing • Service Evaluation • Knowledge Management § Service Operation • Event Management • Incident Management • Request Fulfillment • Problem Management • Access Management § Continuous Service Improvement • Service Reporting • Service Measurement • ROI of Services • Service Level Management § Review Program and Exam Tips § Mock Exam Trainer Profile Dr S Ravichandran, an eminent Technocrat and Scientist of international repute, started his career with the Indian Government at Atomic Energy Commission and Nuclear Power Corporation and served as a Scientific Officer for 18 years. He is presently the Chairman, CEO and Chief Scientist of Trimentus Technologies, Chennai & US. Dr Ravi has contributed invaluably to the field of process and quality engineering through this in-depth knowledge, intellectual integrity, unparalleled linguistic style and perseverance coupled with innovation. Among his various other educational qualifications such as ME, MBA, ITIL V3 Foundation and CSQA, Dr Ravi has also obtained his Ph.D in Physics/Engineering (lnter Disciplinary). He has been conferred with the title “Professor Emeritus” by MGR Engineering Deemed University and Member of Board & Research studies of Anna University, Coimbatore. He is also an Information Technology Advisor for many other prominent engineering colleges, visiting faculty for several universities at various levels of education, PhD examiner and mentor at institutions such as BITS Pilani etc. He has been carrying out several courses in many prominent universities and colleges as a specialist guest faculty. Many of these courses include subjects such as Process Improvement, Software Engineering, Project Management, Statistical Process Control, Total Quality Management, Business Process Re-engineering, Operations Research etc. He has worked in different industries and is familiar with both IT and Non-IT application of process improvement models. Dr Ravi is a well known Software Quality Expert and an advisor to many organizations worldwide, over 20 countries which include China, Brazil, Taiwan, Philippines, Japan, USA, UK, Middle East, Malaysia, Singapore, Vietnam, Greece and his home country India and many others. He has certified more than 100 companies worldwide which include HP, AIG, Panasonic, Cognizant Technology Solutions, Accenture, Polaris, IBM, and many others. In India, he has been the leader for SPIN (Software Process improvement Network) forum, Chennai chapter; Speaker for Confederation of Indian Industry (CII) and Center for Reliability; Certified ISO 9000 Lead Assessor (QA) and has presented over 100 Technical Papers in various topics ranging from Atomic Physics, Software Engineering, Quality assurance, Process improvement etc, in International and National Journals, Seminars and Conferences. His publications have been widely acclaimed for their scientific and in-depth knowledge content. Internationally, he has been the reviewer for prominent conferences and certifications. He has also been selected as a reviewer for CISA (Certified Information System Auditor) course manual of the Information Systems Audit and Control Association (ISACA), USA. He has proctored various CSQA Programs in India. He has also mentored over 75 Post Graduate and 8 PhD Thesis research initiatives by students. He was presented the science award by Indian Science Monitor (ISM), Chennai in Jan 2006. P M Shareef: · Has a M.B.A (Gold Medallist) in Information Systems from PSG College of Technology (Autonomous) and a B.Tech (Honors) (Gold Medallist) in Production Engineering, from Government Engineering College, Calicut University, Kerala, India. · Is a SEI Authorised High Maturity Lead Appraiser for CMMI from SEI, Pittsburgh, USA · Is an ITSQC Authorised eSCM Lead Evaluator · Is a Certified Information System Manager (CISM), ITIL v3 Foundation , Certified Information System Auditor (CISA) from ISACA, USA and Certified Software Quality Analyst (CSQA) from QAI, USA. · Is a Certified BS 7799-2: 2002 Lead Auditor from BSI · Is a Post Graduate Diploma in Financial Management (PGDFM), IGNOU, India · Is a Certified ISO 9000/TickIT Internal Quality Auditor · Has over 09 years of experience in the IT industry · Instrumental and key player in the achievement of ISO 9001 certification for more than 03 software companies. · Consulted, coordinated and participated as Assessment/Appraisal Team Member for more than 07 SW-CMM/ CMMI (Staged & Continuous) based high maturity/capability CBA-IPI/ SCAMPI Class A · Assessment Team Member (ATM) for People CMM Level 3 assessment · Has established a distinguished recognition on integrated software process definition and training (awarded best trainer) for ISO 9001:2000, Software CMM, CMMI and People CMM, its implementation and continuous process improvement. · Professionally as software process improvement consultant, he has undertaken and successfully completed various software process-engineering consultancy and research assignments as part of Einstein Research Laboratory (ERL). · Is coordinating the organization wide Process Definition, and participating in the Metrics collection and analysis and arriving at organization baselines, Internal quality audits and audit analysis and Imparting training on Quality concepts and Software engineering concepts and role based training. · Has worked with well-established and quality focused organizations like TVS, Polaris Software Lab., SSI Technologies, etc. · Shareef has presented, published and co-authored over 10 technical papers in the national and international conference and journals. · As a team and individually has won various laurels and awards in SPIN, AU-TVS, etc industry participated competitions · Has special interest and expertise in organization wide information security resource planning, protection and management Training Details Duration 3 Days Dates January 5th to 7th January, 2009 Venue for Training and Optional ITIL v3 Exam Trimentus Technologies, 3rd Floor, 147, GN Chetty Road, T Nagar, Chennai 600017 Fees Rs 15,000/- (Inclusive of tax, courseware, lunch and refreshments) ITIL v3 Foundation Exam (Optional) Fees Actuals (US$ 165 - Rs 8750/- approx.) Discount Group of 4 or more participants: 10% discount Registration For Enquiries, confirmations & registrations, please contact us at 044 - 42606200 or email market...@trimentus.com _______________________________________________ To unsubscribe, email ilugc-requ...@ae.iitm.ac.in with "unsubscribe <password> <address>" in the subject or body of the message. http://www.ae.iitm.ac.in/mailman/listinfo/ilugc _______________________________________________ To unsubscribe, email ilugc-requ...@ae.iitm.ac.in with "unsubscribe <password> <address>" in the subject or body of the message. http://www.ae.iitm.ac.in/mailman/listinfo/ilugc