Guys, This is great !! I just received a call from VSNL. A very helpful engineer has updated my account.
So, complaining to this list seems to work !!! -- Pai On Sat, Jul 05, 2003 at 03:33:04PM +0518, M.K.Pai wrote: > Guys, > > I can't seem to renew my VSNL dial-up account through > the web. I think this is due to a programming error > on the VSNL website. My account expires on Sunday, 6th > July. The VSNL Helpdesk phone numbers are always busy. > I think there are VSNL personnel on this mailing list. > This is an appeal to them for help. My telephone number > is 9811201509. > > A few days back, I heard that it was possible to renew > a VSNL account by paying through an ICICI bank ATM. The > ATM would give me a recharge code no and a PIN with which > I could renew my account on http://signup.vsnl.com . > > I paid the amount through the ATM. I also got a slip of > paper with the PIN and the recharge code no. > > I logged on to http://signup.vsnl.com and clicked over > to "renew account". I entered the code and the PIN. > I was redirected to an "Update Your Profile" page. This > page said that my first name was "M.K", my middle name > was "Pai" and that my last name was "X" (huh !). My address > was also diplayed in quotes with the proviso that it had > to contain at least 10 characters. I changed my name > particulars and clicked the Update button. A Javascript > window opened up telling me to enter a valid address. > > My address *was* correct. There was nothing that I had to > enter. Still I tried. With quotes. Then without quotes. Then > with spaces. Then without spaces. Then with/without \n. The > with/without a combination of the above. No luck. Enter a > valid address, it said. > > To cut a long story short, I tried for over two hours to > get my account renewed but it just does not work. Then I > tried to get help on the phone using the helpdesk number > provided - 55500121. Always busy. > > There were other things. I am forced to provide a hint > question/answer in case I forget my password. I am forced > to give them at least one phone number. I have to enter my > marital status and age. I don't see how this information is > so critical that my account cannot be renewed without it. > > So, I appeal to any VSNL personnel who read this mail, to > not expire my account tomorrow, the 6th of July which is a > Sunday. On Monday, I will take time out on a working day > to come over to your office and get my account renewed. > > Regards, > -- M.K.Pai > > _______________________________________________ > ilugd mailing list > [EMAIL PROTECTED] > http://frodo.hserus.net/mailman/listinfo/ilugd _______________________________________________ ilugd mailing list [EMAIL PROTECTED] http://frodo.hserus.net/mailman/listinfo/ilugd
