On Monday, May 6, 2002, at 06:54  PM, William Hughes wrote:

> I would like to preface this post with an acknowledgment to the fact
> that the AppleCare program is all about the service contract.
>
> Having said that, when I got my new FlatPanel iMac back in Feb. I also
> purchased the Applecare Program, and being curious I tried to boot up
> from the Tech Tool disc and was unable to do so. Seems the system folder
> they had on the disc was not compatible with my new iMac. I was able to
> burn my own copy to boot from, so no biggie. Just seems to me if they
> are going to sell a disc to help with problems on your computer, they
> would make sure it is compatible with the Mac there selling it with.

They eventually update the disks, but it seems that they don't do this 
until most or all of the product line renders the disks obsolete. 
Fabbing disks is significantly more costly than people think, and as 
with all other companies, it's all about cost-benefit; do we spend the 
money updating the disks now even though we know we'll have to do it 
again in X months? or wait til then?


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