maybe you could help him out by saying hey man tell me what the real problem is and maybe i can help you.
i mean, don't you have customers who initially start with, as you say, bitching. Do you tell them to go away, leave me alone, or do you help guide them from bitching to narrowing down the focus onto the actual problem mercy-sakes (as my long departed Aunt in Kansas used to say), dale --- Jeremy Derr <[EMAIL PROTECTED]> wrote: > On Thursday, July 18, 2002, at 04:36 PM, Dale Goodvin wrote: > > > This person is complaining > > > > This person is having a problem, which could addressed, regardless of > > the > > wording of his message. > > > > If I had the expertise to help, which I don't, I would try to help him > > rather > > than to complain about his complaining. > > > > Jeremy, troubleshoot away!! Hesitate not! > > he wants his money back. that's not anything any of us could ever help > him with. > > he also gives....um... no details whatsoever. WHAT exactly doesn't "work > well"? > > i do troubleshooting for a living. I'm perfectly capable of determining > when someone wants help, and when they just want to bitch. > > > -- > The iMac List is sponsored by <http://lowendmac.com/> and... > > Small Dog Electronics http://www.smalldog.com | Refurbished Drives | > - Epson Stylus Color 580 Printers - new at $69 | & CDRWs on Sale! | > > Support Low End Mac <http://lowendmac.com/lists/support.html> > > iMac List info: <http://lowendmac.com/imac/list.shtml> > --> AOL users, remove "mailto:"; > Send list messages to: <mailto:[EMAIL PROTECTED]> > To unsubscribe, email: <mailto:[EMAIL PROTECTED]> > For digest mode, email: <mailto:[EMAIL PROTECTED]> > Subscription questions: <mailto:[EMAIL PROTECTED]> > Archive: <http://www.mail-archive.com/imac-list%40mail.maclaunch.com/> > > Using a Mac? Free email & more at Applelinks! http://www.applelinks.com > ===== "In most cases there is no free exercise whatever ... of the moral sense."--Henry David Thoreau __________________________________________________ Do You Yahoo!? Yahoo! Autos - Get free new car price quotes http://autos.yahoo.com -- The iMac List is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | - Epson Stylus Color 580 Printers - new at $69 | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> iMac List info: <http://lowendmac.com/imac/list.shtml> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/imac-list%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
