Obviously check the logs - usually when the QM stops you can correlate it to an "ERR" in the logs.  Under 8.15 I see this happen at least 2-3 times a month.  However, the service tends to end up in a "pending" state.  Not stopped but certainly not running.  If this is happening frequently and you are finding that you end up with pretty large backup's you might want to check out our QueueMon application which is a windows service to monitor, correct, and notify you when issues like this crop up.  You can run it for 30 days in trial mode which should be long enough for you to resolve your particular issue.
 
Darrell
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Check out http://www.invariantsystems.com for utilities for Declude, mxGuard,  and Imail.  IMail/Declude Overflow Queue Monitoring, SURBL/URI integration, MRTG Integration, and Log Parsers.
----- Original Message -----
Sent: Thursday, January 05, 2006 11:34 AM
Subject: [IMail Forum] QM stopping for some reason

This is new but our QM seems to be just stopping and mail just builds up in the queue. Since I know tech support is already swamped there's no point in calling in so anyone have any ideas where to begin troubleshooting?

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