Anthony,
We have no other tickets related to the problem you describe. As we
discussed, the reason for waiting for next version is not due to a verified
bug, but because we plan to add some debugging code that you will be able to
turn on and off while trying to resolve your problems.
Mxguard does not kill processes - ever. mxGuard will however, launch new
processes as required for AV and other 3rd party antispam tools. mxGuard
waits for those processes to complete, where it then looks at the return
codes. If those processes do not complete, mxguard will be stuck waiting.
One item we might add is a timeout for 3rd party calls. This timeout period
would of course be configurable by the user.
One item to note, we recently had a client report that their AV tool would
launch but all processes would sit there because the AV tool would only
allow four concurrent scans. What AV are you using?
Regards,
David Gregg
dgSoft Internet Services
+1 (949) 584-1514
--
mxGuard for IMail
The no-nonsense antispam and antivirus solution.
Download a free 30-day trial at
http://www.mxguard.com/postmaster/freetrial.asp
--
----- Original Message -----
From: "Anthony Polselli" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Friday, February 10, 2006 9:05 AM
Subject: [IMail Forum] OT / Urgent: mxGuard process leak
Ever since upgrading to mxGuard 2.x, we are constantly have problems
where the server locks-up almost everyday now. What happens is mxGuard
doesn't always kill its process and eventually we have hundreds of them
running eating up all of the RAM in the server. Has anyone else seen
this problem? We've been working a with mxGuard to resolve it, but they
keep telling me to wait for a new version which I've been waiting for
for over a month. We were running IMail 8.x with mxGuard 2.x and had
the problem, we then upgraded to IMail 2006 and still have the problem.
I've written a script that runs every 4 hours which stops the SMTP and
Queue manager services, kill's all of the mxGuard processes, and
restarts the services; it's helped a bit, but our server still locks-up.
Here's our config: Intel Xeon 2.4Ghz, 1GB RMA, 80GB SATA hard drives in
a RAID-1 array, Windows Server 2003 SP1 with the Windows firewall
disabled, about 24,000 e-mails per day. This server is also dedicated
to IMail.
We have a lot of unhappy customers right now and are about to loose a
big account because of this. Any help would really be appreciated.
Anthony Polselli
Matrix Information Systems, Inc.
Phone: (858) 202-0300
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