see if she can telnet to your server on port 25; this should tell you right away...
Randy A. Global Web Solutions, Inc. 804.346.5300 877.600.GLOBAL (4562) -------- Original Message -------- > Return-Path: <[EMAIL PROTECTED]> Tue Feb 14 14:03:54 2006 > Received: from mf2100-ric01.globalweb.net [66.101.136.8] by > mailgateway.globalweb.net with SMTP; > Tue, 14 Feb 2006 14:03:54 -0500 > Received: From list.ipswitch.com (156.21.1.21) by mf2100-ric01.globalweb.net > (MAILFOUNDRY) for [EMAIL PROTECTED]; Tue, 14 Feb 2006 19:03:25 -0000 (GMT) > Received: from mail15.messagelabs.com [63.210.62.243] by list.ipswitch.com > (SMTPD-9.01) id A7F70178; Tue, 14 Feb 2006 13:56:55 -0500 > Received: (qmail 16938 invoked from network); 14 Feb 2006 19:00:25 -0000 > Received: from smtp.initialplants.com (HELO mail.initialplants.com) > (209.48.99.242) > by server-41.tower-15.messagelabs.com with SMTP; 14 Feb 2006 19:00:25 -0000 > X-Envelope-From: [EMAIL PROTECTED] > X-Envelope-To: [EMAIL PROTECTED] > X-VirusChecked: Checked > X-Env-Sender: [EMAIL PROTECTED] > X-Msg-Ref: server-41.tower-15.messagelabs.com!1139943625!32740150!1 > X-StarScan-Version: 5.5.9.1; banners=initialplants.com,-,- > X-Originating-IP: [209.48.99.242] > From: "Elliott Bujan" <[EMAIL PROTECTED]> > To: <Imail_Forum@list.ipswitch.com> > Subject: RE: [IMail Forum] SMTP error > Date: Tue, 14 Feb 2006 13:00:24 -0600 > MIME-Version: 1.0 > Content-Type: multipart/alternative; > boundary="----=_NextPart_000_0049_01C63166.9EAEAA30" > In-Reply-To: <[EMAIL PROTECTED]> > Message-Id: <[EMAIL PROTECTED]> > Precedence: bulk > Sender: [EMAIL PROTECTED] > Reply-To: Imail_Forum@list.ipswitch.com > X-SmarterMail-Spam: SPF_None > X-Rcpt-To: <[EMAIL PROTECTED]> > > I'm suspecting it is because I don't see her hitting our firewall and not > even our server. I will check with her isp. > > > _____ > > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Travis Rabe > Sent: Tuesday, February 14, 2006 12:45 PM > To: Imail_Forum@list.ipswitch.com > Subject: RE: [IMail Forum] SMTP error > > > > Is her Port 25 blocked? > > > > > > ----------------------------------------- > > Travis Rabe > > > > > > > _____ > > > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Elliott Bujan > Sent: Tuesday, February 14, 2006 10:38 AM > To: imail_forum > Subject: [IMail Forum] SMTP error > > > > One of our users is trying to connect via smtp w/outlook 2000 and it's > getting this: > > > > 09:46:04: (Your server has unexpectedly terminated the connection. > Possible causes for this include server problems, network problems, or a > long period of inactivity.) > > > > What can be happening? she can connect to pop3. I don't have any entries > in imail's log either. I only see pop3 entries but no smtp. > > > > > > > > > > > > -------------------------------------------------------- > > Elliott Bujan > > Initial Tropical Plants > > voice: (847) 634 4250 ext. 99281 > > fax: (847) 634 6820 > > -------------------------------------------------------- > > > > > > > ______________________________________________________________________ > This email has been scanned by the MessageLabs Email Security System. > For more information please visit http://www.messagelabs.com/email > ______________________________________________________________________ > > > > ______________________________________________________________________ > This email has been scanned by the MessageLabs Email Security System. > For more information please visit http://www.messagelabs.com/email > ______________________________________________________________________ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
