RE: [IMail Forum] Imail support (or lack thereof)

[Deborah Chard]

I sent in a question to Imail support via their email web form and it took 4 days to get a response.  In the meantime I had to call and resolve the issue over the phone.  I have another question that I sent via email that I never received a response on.  In the future I will only call for support as I don’t think that Ipswitch pays much attention to email support requests.    Deb Chard IT Systems Adminstrator ILX Lightwave   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jason Loven Sent: Thursday, October 26, 2006 8:47 AM To: Imail_Forum@list.ipswitch.com Subject: [IMail Forum] Imail support (or lack thereof)   So following the thread on SA’s and the SMTP vuln I sent in a support request to Ipswitch via email. I got the ticket number back. That was a day ago and since then I haven’t heard a peep out of them about it. The email I sent in simply asked if the SMTP vulnerability affected all 8.2x versions. One would think they’d at least respond with any of the following: “Yes”, “No”,  “we don’t know but we’re investigating”.     Thank you, Jason Loven Manager - Technical Services Department   Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: [EMAIL PROTECTED] Web: http://www.cainetserv.com/