I had an email from a new customer get caught in the html spam filter. I re-sent it from another location after I disabled the filter. STILL got caught in the filter and sent out the same subject I had prescribed for anything caught by this filter. I restarted all of the services... STILL got caught in the filter... Keep in mind that I no longer have that subject associated with ANY spam filter...
I forgot to mention that this customer and my test account are both on the white list. I assumed the white list would supersede any anti-spam filtering... That would be what any administrator would want, wouldn't it... Is that the case?
I've been on hold with Ipswitch for 25 minutes, so far... stay tuned....
-Gil