> 1) Beware of the "grass is always greener" trap. Every piece of
> software has its own issues, every company its own weaknesses
Good point. One of the drawbacks we found with Exchange was its overcomplexification
(a term trademarked by Microsoft, I believe). We got hit with a nasty "bug" that
turned out to be a "feature" that caused a lot of people not to get a lot of their
mail. It wasn't a bug in Exchange -- it was designed to work that way. But, due to
the complex nature of Exchange, the person running the system wasn't aware of the
feature.
> This is a problem-oriented list, so you'll get a very jaded
> view of IMail if you hang out here without keeping that in
> mind. There are over 10,000 IMail installations out there, and
> we hear about 2 or 3 significant problems a day here, the
> majority of which are caused by user error or 3rd party software.
Another good point. For those that are interested, we are nearing completion of
transferring mail responsibilities from a Unix machine in another country to an IMail
system.
The main problems we have had so far:
o Last week, hundreds of E-mails were not delivered. It turns out that a major ISP
had a failure in their routing and E-mail servers, that were used by several of our
offices. Not IMail's fault.
o Many E-mails are still not deliverable -- due to timeouts with the mail server we're
trying to connect to. Again, this is because of problems on the other end.
o Our server was down for about an hour. This was due to our UUNet connection having
problems.
There have been some minor issues with IMail, it isn't completely without fault. But,
the biggest issues we've encountered have been outside of IMail.
-Scott
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