> i am looking for a customer support tracking system, in which when a
> customer emails for some support a Ticket number is issued automatically
> and we can manage these tickets.
> is anybody out there doing something in this regard ??
aT,
We've got a product called AnswerTrack that is 3-5 weeks from beta. Written
in Delphi, it will run as an NT service, integrate with IMail, handle
serious volume (because we're not using POP to get the messages), issue
ticket numbers, track tech response times, allow customers to securely score
the interaction, and generate nice admin reports that summarize all the data
and rank techs by their performance stats. And unlike most email tracking
systems out there, it will be affordable. And resellable to your clients.
Contact me off-list if you want to get in on the beta testing...
-Ron
ron allen hornbaker humankind systems, inc. mailto:[EMAIL PROTECTED]
HKSI WebMail Templates for IMail v6x ~ Now 442 Installations Worldwide
Demo: http://mail.hksi.net Buy: http://humankindsystems.com/products
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