TNX!
I detected wich mail was & sent the mailbox with only that mail in it to
IPSWITCH
As you said, it crashes ONLY when preview is enabled
BR
Edgardo
"R. Scott Perry" wrote:
>
> > We detected wich user was causing it, copied all the files & were able
> > to reproduce it. When he check the mail everything is OK, if he goes
> > to the second page it dr.watson, but if he goes from 1 to 3rd everything
> is fine
>
> There is one of his E-mails that is causing this problem. Does he have the
> "preview pane" enabled? If so, try disabling it (the time I encountered
> this, you could see the list of E-mails when the preview pane was disabled,
> so you could determine which E-mail caused the problem).
>
> The other thing to do is check the spool directory, and look for a .TMP file
> in there from around the same time as the crash (you'll likely see one in
> there for each time it crashed). Take a look at 'em; they may well be HTML
> files that end right before the problem E-mail.
>
> Once you find the problem E-mail, you can send that E-mail to Ipswitch (if
> you can, delete all the other E-mails, leaving that one message in the
> mailbox, and send the mailbox file itself; that way, all headers and such
> will be perfectly intact).
> -Scott
>
> Declude: Anti-spam and Anti-virus solutions for IMail.
> http://www.declude.com
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
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>
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