----- Original Message -----
Sent: Thursday, April 19, 2001 8:42
AM
Subject: RE: [IMail Forum] forced
upgrade
>>
I can understand the part about not supporting old
products, but I'm a little troubled by the whole attitude:
>>
I
agree it sucks. I hate playing the endless upgrade game.
However, your version is so old that you probably should upgrade
regardless of the invisible mail issue.
Andrew P. Kaplan, CNE, MCSE+Internet, MCT, CCNA,
CCDA
CyberShore, Inc. -- Premium Internet Services -- http://www.cshore.com
The sea is
dangerous and its storms terrible, but these obstacles have never been
sufficient reason to remain ashore.... Intrepid spirits seek victory
over those things that seem impossible...to meet the shadowy future without
fear and conquer the
unknown.
-- Ferdinand Magellan, Explorer
(c.1520)
By the way, I tried talking to Ipswitch's tech
support about the invisible mail problem, but their answer was that they
don't support older product versions (we have 4.07). They want us to
upgrade before talking to them. I can
understand the part about not supporting old products, but I'm a little
troubled by the whole attitude:
First, they can't tell me whether the problem
will go away when I upgrade. They want to take my money, and then we'll see
what happens.
Second, except for the invisible mail problem,
I've been happy with our version number, 4.07. I have yet to see any
feature in 6.x that would entice us to upgrade. Why should we upgrade just
to fix a a bug in their original product?
Just out of curiosity, can Daniel or someone
from Ipswitch let me know how much an upgrade costs? I checked out the
website, but couldn't decide which scenario applies to us. We have
4.07 with unlimited users, and no current service agreement.
Ben
