You should send that to the president of IPSwitch. The tech support
guys seem to say "Uh yea, whatever... Next".
-Mark McDonald
Siteserver Account Executive
EMail: [EMAIL PROTECTED]
Voice: 800.610.9856 Ext 231
Cell: 805.857.5614
Fax: 888.333.2710
-----Original Message-----
From: Jonathan [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, June 19, 2001 3:52 PM
To: [EMAIL PROTECTED]
Subject: RE: Re[2]: [IMail Forum] IMail Server 7.0 Upgrade Confusion
I think everyone appreciates the beta people like Ron and Scott going
out
of their way to give us the details. I know I really do, you guys
really
do go the extra mile..
However ... why is it that IPswitch is sending out mass-mailings,
begging
us to purchase essentially a grab-bag? "Give us a few hudred bucks, and
we'll send you a treat!". I'm not going to get all fanatical, and rant
and
rave over Microsoft and IPSwitch tactics, but I do think it's important
for
IPSwitch to remember a couple things. One, you need to inform your
customers on the details of the product, before expecting them to lay
out
any finances. Two, if you sell a service agreement, you really do need
to
support your product. The history of this list, and our customers'
experiences suggest that you don't consistently do this, even with a
service agreement. This type of ad-hoc support is fine for shareware,
but
we're talking what you claim to be a enterprise-class mail server.
If the beta users are out from NDA, I see no reason that you can't
release
an official *verbose* statement on the product features, fixes and
advantages. This statement would preferably not include the "it's gonna
be
real cool, and boy is it gonna cost you if you don't buy now!" tactics.
Maybe even set up a demo server somewhere.
Sorry for the rant, I just see these beta guys going out of their way to
help the general populace out, and to do IPSwitch marketing's job, and
it
urks me.
*preparing to be flamed*
Jonathan
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