Hey all,
If you're not familiar with GoAmerica, they're a major wireless ISP
providing services to RIM and Minstrel devices, including my RIM 950.
And they run open relays. And they're on ORBL. And they don't--this
is COMPANY POLICY--care!
After egregiously ignoring three phone support tickets and two
support e-mails, they finally send me to an "escalation specialist" (I
have his name but will keep it confidential for now) who confides in
me that my messages and trouble tickets were blackholed on purpose
because they dismissed their entire technical support staff. He
claimed they were fired for incompetence, not laid off for profits. I
find this hard to believe. Anyway, they are supposedly staffing up
again, but this particular issue is not going to be dealt with for "a few months," if
at
all. "The postmaster knows about it," I'm told, "and he's not doing
anything about it right now." I'M also asked to provide THEM with the
IPs that are blacklisted (customer self-service?).
Anything we can do to clue these guys in? Anyone know anybody there?
Anyone know of another service that can use my same RIM (doubtful,
and I don't have the $$$ to get another, plus the setup fee).
This really ticks me off because I'm paying for what I presumed to be
full outgoing mail capability from the device, but now of course I
need to look out for returned mail messages.
This reminds me of something I was told by Blackberry themselves
regarding the Exchange editions of their handhelds: "They are not
meant for technical support." I ask what they mean. They say the
service is simply not real-time enough to be relied upon for urgent
messaging. So why, I ask, would they suggest it as the choice of
mobile salespeople? Do THEY mind waiting four hours--an actual
figure I was given for acceptable latency--at midday? Most of us
have dealt with salespeople as users...I don't think so.
Any thoughts on the above?
Thanks,
Sandy
___| Sanford Whiteman, Chief Technologist
___| Broadleaf Systems + Support, Inc.
___| mailto:[EMAIL PROTECTED]
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