Suddenly, an Ipswitch employee rises to the bait. Nonsense!
Dave In reply to 5 Dec message from [EMAIL PROTECTED]: >Nearly all software vendors are looking for ways to manage the >support costs. The ironic part is that many vendors are >implementing lists like this one because it is cheaper than >providing phone support. So Ipswitch is just leading the way to >next step: abandoning the support list as well. >Ben >BC Web >----- Original Message ----- >From: "Evans Martin" <[EMAIL PROTECTED]> >To: <[EMAIL PROTECTED]> >Sent: Tuesday, December 04, 2001 6:41 PM >Subject: RE: Re[2]: [IMail Forum] Imail, Declude, AV >> Ipswitch employees used to take part in the list quite a bit. I even >> received a call from the president of the company one time after posting a >> negative response to a licensing change. The main problem with Ipswitch >is >> they just don't listen to their customers anymore. They must have a few >> really big customers who don't mind the price and provide their own >support. >> >> I have used Imail since v3.0 and boy have things changed since then. I >> guess success spoiled them. >> >> >> >> -----Original Message----- >> From: [EMAIL PROTECTED] >> [mailto:[EMAIL PROTECTED]]On Behalf Of Don Wolff >> Sent: Tuesday, December 04, 2001 3:51 PM >> To: [EMAIL PROTECTED] >> Subject: RE: Re[2]: [IMail Forum] Imail, Declude, AV >> >> >> >> But why? Why not participate on your own list??? Seems like a very good >way >> to create good will with your customers, and a simple way to deal with a >lot >> of the repetitive questions you get on your other forum. It jsut doesn't >> make sense to listen to the list if you are not going to help out. >> >> >> -----Original Message----- >> From: [EMAIL PROTECTED] >> [mailto:[EMAIL PROTECTED]]On Behalf Of IMail Forum >> Sent: Tuesday, December 04, 2001 12:30 PM >> To: [EMAIL PROTECTED] >> Subject: Re: Re[2]: [IMail Forum] Imail, Declude, AV >> >> >> Small blurb: >> >> Ipswitch provides this list as a forum for customers to share their >> experiences and solutions. Although we monitor this list and >> occasionally submit answers or product information, we typically do not >> answer questions posted here. >> >> Questions for Ipswitch Technical Support should be sent to the >> location described below. >> >> http://askatech.ipswitch.com >> >> ----- Original Message ----- >> From: "andyb@thumpernet" <[EMAIL PROTECTED]> >> To: "Todd Holt" <[EMAIL PROTECTED]> >> Sent: Tuesday, December 04, 2001 10:42 AM >> Subject: Re[2]: [IMail Forum] Imail, Declude, AV >> >> >> > Hi, >> > >> > I think it would be great if an Imail tech support person would help on >> > this list. I'm on the one for Vircom RADIUS, and their tech support >> > people on on there all time. >> > >> > Thanks, >> > Andy Baldwin >> > >> > [EMAIL PROTECTED] >> > http://www.thumpernet.com >> > 315-282-0020 >> > >> > Monday, December 03, 2001, 4:58:55 PM, you wrote: >> > >> > TH> <$.02> >> > TH> As I see it, IPSwitch took themselves out of the game by not >replying >> to >> > TH> emails on this this (I won't even address the tech support issue >> because I >> > TH> have always received my tech support from this list). If IPSwitch >> wants >> > TH> back into the game, I don't think anyone on this list would mind if >> they >> > TH> started replying to posts and offering support, as long as it is >done >> > TH> honestly and openly. This includes letting everyone know who you >are, >> > TH> accepting the criticism of issues, and being genuinely helpful. I >> would >> > TH> hope that most people on this list would be forgiving to IPSwitch in >> the >> > TH> name of improving their own mail servers. >> > TH> </$.02> >> > >> > TH> Todd >> > >> > TH> -----Original Message----- >> > TH> From: [EMAIL PROTECTED] >> > TH> [mailto:[EMAIL PROTECTED]]On Behalf Of Rick >Peacock >> > TH> Sent: Monday, December 03, 2001 3:00 PM >> > TH> To: [EMAIL PROTECTED] >> > TH> Subject: [IMail Forum] Imail, Declude, AV >> > >> > >> > TH> First, I should clarify that Scott did NOT say that he contacted the >> CTO. >> > TH> That was Roger Heath. My sincere apologies for the misunderstanding. >I >> had >> > TH> lumped Roger and Scott in with the "Pro-Delude" crowd which seemed >to >> be >> > TH> flaming a product and company I have trusted for many years. >> > >> > TH> I think that everyone will agree that not every solution works for >> every >> > TH> customer. Delude obviously has had great success for many years, >> providing a >> > TH> service not available before now. Some people will continue to use >> Delude, >> > TH> while others will switch to ImailAV. Each has its pros and cons. I >> know that >> > TH> we will use the Imail AV, because it was built by IPSwitch and runs >> with >> > TH> Symantec, a world leader in AV. >> > >> > TH> There is a severe lack of good business in this world, and IPSwitch >> has >> > TH> always done good by me. When I find a company that works for me,and >> with me, >> > TH> I stick by them . As I said earlier, I don't know Delude, or ever >> heard of >> > TH> it before now. I am just defending IPSwitch, as they are unable to >> defend >> > TH> themselves (See the "Harry Sack's Brother?" emails - just as snide >as >> I have >> > TH> been). Anyone defending IPSwitch is suddenly "under suspicion". >> > >> > TH> Perhaps there will come a time when IPSwitch can respond to our >posts >> here >> > TH> just as we do. Until then, I will defend IPSwitch, not for personal >> gain, >> > TH> but for professional pride. >> > >> > TH> Rick >> > >> > >> > >> > >> > TH> Please visit http://www.ipswitch.com/support/mailing-lists.html >> > TH> to be removed from this list. >> > >> > TH> An Archive of this list is available at: >> > TH> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >> > >> > >> > TH> Please visit http://www.ipswitch.com/support/mailing-lists.html >> > TH> to be removed from this list. >> > >> > TH> An Archive of this list is available at: >> > TH> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >> > >> > >> > Please visit http://www.ipswitch.com/support/mailing-lists.html >> > to be removed from this list. >> > >> > An Archive of this list is available at: >> > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >> > >> >> >> Please visit http://www.ipswitch.com/support/mailing-lists.html >> to be removed from this list. >> >> An Archive of this list is available at: >> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >> >> >> Please visit http://www.ipswitch.com/support/mailing-lists.html >> to be removed from this list. >> >> An Archive of this list is available at: >> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >> >> >> Please visit http://www.ipswitch.com/support/mailing-lists.html >> to be removed from this list. >> >> An Archive of this list is available at: >> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >> >Please visit http://www.ipswitch.com/support/mailing-lists.html to >be removed from this list. >An Archive of this list is available at: >http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
