Delcude has a third party reviewer for the spam hold folder that allows an extra set of rules. This allows you to catch more legit mail and kick it back into the que. Works pretty well and brings the lost email down quite a bit.
Fine tuning can get the false positives down alot as well. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Len Conrad Sent: Monday, October 07, 2002 5:34 PM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] Junkmail Trial >OK let get the Junk mail eval going. My execs do not want purchase until I >can give them solid proof that it will not delete any email from our >customers. Don't ever delete any mail, just reject it (sender should see that event very quickly and can react), or at worst, quarantine it and waste somebody's time "inspecting" it. You should inform your "people" that false positives are unavoidable, so the issues are 1) tuning the policies for minimum false positives (art, not science) 2) being able to whitelist quickly and simply 3) Giving The Rejected a short 4xx/5xx msg with the non-filtered email address where they can whine. DO NOT waste your bandwidth with paragraphs here, since 99.99% (also an artistic number) of the rejects will be valid and their reject messages unread. Len To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
