I have a client who does know what he is doing (believe it or not). He can send to people no problem via Outlook and Eudora. However, when sending from the web interface, many messages are returned as undeliverable.The first step is to check to see if the bounce messages are coming from you, or the remote mailserver. If from you, you can then check your logs to see what happened. If from them, typically either the mail is misaddressed or there is a problem on the remote end.
Anyone see this before? Any thoughts?
Finally, the "undeliverable message" - is that generated by our IMail server, or by the receipient's mail server?You're on the right track. :)
If you look at the return address of the undeliverable message, if it is from "postmaster@one_of_your_domains", then it was generated by IMail. Otherwise, it was generated by another server.
You are correct -- if the bounce message was generated from the recipient's mailserver, that would indicate that the E-mail got to the remote mailserver and was undeliverable. The only two questions I can think of if this is the case would be [1] Did IMail send to the correct IP, and [2] Did IMail send the correct address (the one the user entered), which you could find out from the log files.If the recipient, it shows it got there and was undeliverable, right?
-Scott
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