Scott,
Thanks for suggestion for my incoming mail problem. You were right.
Their IP address was in our control access list. Here's my follow-up
question. I got that list from Rick on this forum. Why would he block
email from an accounting firm like KPMG? Their network is 199.207.555.0.
----------------------------------------------------------------------
Date: Fri, 21 Mar 2003 16:26:24 -0500
From: "R. Scott Perry" <[EMAIL PROTECTED]>
Subject: Re: [IMail Forum] Incoming mail problem
Reply-To: [EMAIL PROTECTED]
>We have one company, our auditors (KPMG), who is unable to send us
>email. They can send mail to other domains. Our server, named
>mail.eastgroup.net, is an Imail version 6. They receive the following
>message from their mail server: "Deferred: Connection reset by
>mail.eastgroup.net. Warning: message still undelivered after 12
>hours Will keep trying until message is 3 days old" Why is my server
>resetting their connection? Why would I have a problem with one
>particular domain? I have checked the system log and I don't see any
>incoming (SMTPD) entries from kpmg.com. Is there another log I need to
>be checking? Or is there a service I need to be logging that I'm not?
I would say there is about a 90% chance that the problem is that you have
their IP address blocked in the IMail SMTP Control Access file. If that is
the case, they would see the "Connection reset" message, and you would not
see "kpmg" in the IMail SMTP log file.
In any case, I would search the IMail SMTP log file for the IP address of
their mailserver, if you know its IP.
-Scott
To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html
List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
