RE: [IMail Forum] Stange authentication problem

[Travis Rabe]

It sounds like you are using the NT database.  The password reset would occur because of the setting on the server:  "Lock Account out for _ min".  The settng may be "Lock account out after _ logon attempts".  Are they sure they are typing in the proper password?  Was the Caps Lock on?     Travis -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of James Presley Sent: Wednesday, July 02, 2003 8:42 AM To: [EMAIL PROTECTED] Subject: [IMail Forum] Stange authentication problem Name:  James Presley Address: [EMAIL PROTECTED] Product: IMail Server 8.0 OS: Windows 2000 Problem: I am using the Imail Express for evaluation on a windows 2000 server box with all the current updates including service packs. The issue has followed us from version 7 even though the express version was installed on a new dell server. Basically what is happening is about every 3 or 4 days Imail returns a "Invalid Password" message to any users trying to retrieve mail. We only have about 9 or 10 people trying to get mail, and it's random when the problem crops up. Now the weird part, after a certain amount of time with no intervention (sometimes an hour, sometimes a day) the server starts to allow people to get mail again with no problem. The imail server is not behind a firewall. In addition (I think as an unrelated issue) the server sometimes has difficulty with graphics enabled messages. Thanks for your help. James