I am having a problem with messages retrying if the first try to send a message fails (status=3). Basically, as far as I can tell, the queue manager never automatically tries additional queue runs. Below I show the log of 2 messages as they pass through my server. The first is trying to send to a roadrunner address that seems to be having trouble with several of its mx servers, and the second returned an error to retry later.
07:16 11:11 SMTPD(008E00AA) [12.167.74.192] connect 12.167.77.105 port 1464 07:16 11:11 SMTPD(008E00AA) [12.167.77.105] HELO computer 07:16 11:11 SMTPD(008E00AA) [12.167.77.105] MAIL FROM: <[EMAIL PROTECTED]> 07:16 11:11 SMTPD(008E00AA) [12.167.77.105] RCPT TO: <[EMAIL PROTECTED]> 07:16 11:11 SMTPD(008E00AA) [12.167.77.105] d:\imail\spool\D793a008e00aac716.SMD 68861 07:16 11:11 SMTP-(00000000) Info - Adding Queue file d:\imail\spool\Q793a008e00aac716.SMD 07:16 11:11 SMTP-(00D4028F) processing d:\imail\spool\Q793a008e00aac716.SMD 07:16 11:11 SMTP-(00D4028F) [x] looking up wi.rr.com in HOSTS and MX 07:16 11:11 SMTP-(00D4028F) Trying wi.rr.com (0) 07:16 11:11 SMTP-(00D4028F) [x] Connecting socket to service <SMTP> on host <wi.rr.com> using protocol <tcp> 07:16 11:11 SMTP-(00D4028F) [x] using source IP for MAIL.LVNWORTH.COM [12.167.74.192] 07:16 11:11 SMTP-(00D4028F) MX connect fail "24.94.163.190" 07:16 11:12 SMTP-(00D4028F) MX connect fail "24.94.165.190" 07:16 11:12 SMTP-(00D4028F) MX connect fail "66.75.160.12" 07:16 11:12 SMTP-(00D4028F) MX connect fail "66.75.160.13" 07:16 11:12 SMTP-(00D4028F) MX connect fail "24.93.35.210" 07:16 11:12 SMTP-(00D4028F) MX connect fail "24.30.200.18" 07:16 11:12 SMTP-(00D4028F) requeuing d:\imail\spool\Q793a008e00aac716.SMD R0 T1 07:16 11:12 SMTP-(00D4028F) finished d:\imail\spool\Q793a008e00aac716.SMD status=3 ------------------------------------------------------------------------------------------------------------- 07:16 11:51 SMTPD(000801B0) [12.167.74.192] connect 12.167.76.138 port 1125 07:16 11:51 SMTPD(000801B0) [12.167.76.138] HELO pavilion 07:16 11:51 SMTPD(000801B0) [12.167.76.138] MAIL FROM: <[EMAIL PROTECTED]> 07:16 11:51 SMTPD(000801B0) [12.167.76.138] RCPT TO: <[EMAIL PROTECTED]> 07:16 11:51 SMTPD(000801B0) [12.167.76.138] d:\imail\spool\D827e000801b0f72f.SMD 2313 07:16 11:51 SMTP-(00000000) Info - Adding Queue file d:\imail\spool\Q827e000801b0f72f.SMD 07:16 11:51 SMTP-(00D403BE) processing d:\imail\spool\Q827e000801b0f72f.SMD 07:16 11:51 SMTP-(00D403BE) [x] looking up midkan.net in HOSTS and MX 07:16 11:51 SMTP-(00D403BE) Trying midkan.net (0) 07:16 11:51 SMTP-(00D403BE) [x] Connecting socket to service <SMTP> on host <midkan.net> using protocol <tcp> 07:16 11:51 SMTP-(00D403BE) [x] using source IP for MAIL.LVNWORTH.COM [12.167.74.192] 07:16 11:51 SMTP-(00D403BE) Connect midkan.net [12.158.35.251:25] (1) 07:16 11:51 SMTP-(00D403BE) 220 Postini ESMTP r3_3_0c2 ready. CA Business and Professions Code Section 17538.45 forbids use of this system for unsolicited electronic mail advertisements. 07:16 11:51 SMTP-(00D403BE) >EHLO MAIL.LVNWORTH.COM 07:16 11:51 SMTP-(00D403BE) 250-Postini says hello back 07:16 11:51 SMTP-(00D403BE) 250-8BITMIME 07:16 11:51 SMTP-(00D403BE) 250 HELP 07:16 11:51 SMTP-(00D403BE) >MAIL FROM:<[EMAIL PROTECTED]> 07:16 11:51 SMTP-(00D403BE) 250 Ok 07:16 11:51 SMTP-(00D403BE) >RCPT To:<[EMAIL PROTECTED]> 07:16 11:51 SMTP-(00D403BE) 451 Can't connect to midkan.net - psmtp 07:16 11:51 SMTP-(00D403BE) >QUIT 07:16 11:51 SMTP-(00D403BE) 221 Catch you later 07:16 11:51 SMTP-(00D403BE) [u] closing socket (u) 07:16 11:51 SMTP-(00D403BE) requeuing d:\imail\spool\Q827e000801b0f72f.SMD R0 T1 07:16 11:51 SMTP-(00D403BE) finished d:\imail\spool\Q827e000801b0f72f.SMD status=3 ------------------------------------------------------------------------------------------------------------- In both of these examples, the messages do get placed back in the queue for delivery later on, but are never automatically sent. I have tracked many messages like these, and even after 24 hours they do not resend. If I go to the Imail Web Administration page (http://imail_Server:8181) and click on View Spool Directory, I can see them in the Waiting Items section. If I click Send All the messages are usually sent flawlessly on the retry (both the above examples were), and I get a message like this in my log: 07:16 08:06 SMTP-(00000000) Info - Queue manager starting Queue run 1 Should I be seeing a message like that on regular intervals? I never see one unless I manually click Send All. The server is currently running Imail 8.01 (with HotFix 1 installed) along with Declude for virus scanning. Below I list a brief history of the things that I have tried to correct this problem, most at the recommendation of the ipswitch technical support staff: 1.) Disabled DNS Caching and Failed Domain skipping as messages like the first example might be automatically failed on future retries. 2.) Reinstalled Imail 8 and then Re-applied the 8.01patch and the subsequent hotfix. 3.) Verified all domains and their associated IP addresses in the system registry to ensure they match. 4.) Lowered the Retry Timer in the Queue Manager to 25 minutes. 5.) Increased the number of Retry Threads to 30. 6.) Disabled Declude completely (used smtp32.exe for delivery), but since then have reactivated it. 7.) Contacted ipswitch technical support numerous times regarding this problem. At this point they would like me to deactivate declude again for 24 hours and send them a whole days log. I am unable to do this as I cannot leave my customers vulnerable to viruses (On a typical day we block over 5000 virus infected messages, and for this reason the General Manager is apprehensive about deactivating this for over an hour at a time). Everything else appears to be running normally. We had 2 instances where the queue manager stopped sending messages, but after 8.01HF1 I have not seen that particular problem return. Any help would be apppreciated. Thanks, Robert A. Fairburn III Network Administrator Leavenworth Online 4501 Commercial Place Leavenworth, KS 66048 (913) 727-2225 http://www.lvnworth.com To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
