Win9x machines are notorious for not setting themselves up with the proper settings to maximize dial-up connections..They will set their MaxMTU (or IP Packet Size) to 1500 which is the proper setting to use on a LAN. The correct setting to use when connected via a dial-up is 576. This setting is tricky to find so I won't go into the manual way here (see http://support.ipswitch.com/kb/WS-19990107-EM01.htm for this ). There are 2 free utilities that can help et this value for you EZMTU and DrTCP. I had a customer a while back who was seeing the same things and we went round and round for weeks trying to figure this out when she stumbled on this fix..Since setting the correct value there have been no reported problems...
Eric S ----- Original Message ----- From: "Kevin Bilbee" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, August 12, 2003 9:22 PM Subject: RE: [IMail Forum] Imail 8.01 SSL > We get an error of > receive error 20010 > in our logs > > IpSwitch tech support tells me it is an SSL timeout. I think the issue is on > IPSwitches side. I now need to convince them of it. > > I am going to do more research. > > I think if someone else is having the problem then it is not my server. The > same users can connect to a SSL web site on an iis box on the same subnet > with no problems. > > > I think this is definitely an issue with ipswitches SSL. I now need to prove > it to them. > > > Kevin Bilbee > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] Behalf Of Evan Pearce > > Sent: Tuesday, August 12, 2003 6:02 PM > > To: [EMAIL PROTECTED] > > Subject: Re: [IMail Forum] Imail 8.01 SSL > > > > > > On 13/08/2003 at 10:14:40, Kevin Bilbee wrote: > > > > > WIN2K SP4 > > > SSL on port 443 > > > > > I was wondering if anyone else out there is having complaints of users > > > getting a page not found error when accessing webmail with SSL. > > > > > So far the only users that have complained are using win 98 and > > are on dial > > > up. > > > > > Any ideas on how to diagnose the problem? > > > > We have the same situation with Win2K SP3 and IMail 7.15. Win9x users > > and dialup (including ISDN dialup) causes a problem in some cases, but > > a problem machine works perfectly if you plug it into a LAN instead. > > The particular ISP in use doesn't affect anything, and neither does > > the browser (IE gives an error, Mozilla just silently stops trying). > > > > I remember that in our situation the logs showed absolutely no sign of > > a login attempt from the problem machines, but you might check there > > to see if you have something. Apart from that, me and Ipswitch Tech > > Support ran dry of ideas back in April, and I didn't get much response > > from the list either. My gut feeling is it's related to MS dial-up > > networking, but I never found a patch which fixed it. > > > > Cheers, > > Evan > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
