Hi I'm looking to get some HelpDesk software for the school where I'm the system administrator. We are not that big, just 3 persons in IT support department, but a lot of users (students).
At the moment we use a dedicated mailbox on our exchange server that we all 3 monitor. But I would like something that makes it easier to assign a person to the call, assign a priority and monitor the response times. I would like something that could also work as a changelog - who changed what setting at what time. I know that there was some recommodations on this list before - but I did'nt save the e-mails. I would to know if you have some good experiences with some products. Regards, Kaj To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
