RE: [IMail Forum] user can't delete messages

[Jim Comerford]

Title: Message

Could be a corrupt mailbox... this happened to few of our users recently.

 

to fix:

 

1. open mailbox in an IMAP client

2. create new folder

3. Drag all messages from old folder into new one

4. close IMAP client

5. Go to server and find that user's directory

6. delete the .mbx, the .uid, and the .srt of the OLD STUCK FOLDER

7. delete the .srt and .uid (if they exist) on the NEW FOLDER

8. rename the new.mbx to the OLD .mbx name

 

This fixed it for my users.... you may need to do this for a couple of mailboxes.  My users also reported loosing a bunch of saved messages in that folder.... did you see the same.  Ipswitch had no explanation, but I'd like to see if this same behavior is happening elsewhere...

 

-Jim

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Waheed Malek
Sent: Wednesday, October 01, 2003 1:01 PM
To: [EMAIL PROTECTED]
Subject: [IMail Forum] user can't delete messages

Hi all,

  A user in a domain complains that he can't delete any messages from the web messaging. This problem is for this user only in this domain, and this domain has no other users. I asked him to close all connections to his mail (outlook, web message, etc..) and I have restarted the web message service but no result.

Can you help me?

 

Thanks in advance

 

Waheed Malek

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