RE: [IMail Forum] [ OT ] Helpdesk / Customer support software

[Joe Osborn]

I work for Network Associates.  We have two products, Magic Solutions which is a full featured application, and HelpDeskIQ which is a little stripped down, but works great.   Joe   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Tolmachoff (Lists) Sent: Friday, October 03, 2003 12:10 PM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] [ OT ] Helpdesk / Customer support software   This question has come up twice I think in the last 3 months.   Details would be in the archives.   John Tolmachoff MCSE CSSA Engineer/Consultant eServices For You www.eservicesforyou.com   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Vincent Jordan Sent: Friday, October 03, 2003 9:54 AM To: [EMAIL PROTECTED] Subject: [IMail Forum] [ OT ] Helpdesk / Customer support software   As we grow I have noticed the need to implement something to keep track of our users calls to tech support. Dose anyone have a recommendation for a program to do so?   Vincent Jordan Network Operations Cyberspeed Internet ( http://www.cyberspeed.us ) 98 Penzoil Drive Suite 120 Johnstown, Pa. 15909 Tel: 814-749-0623 x 101 Toll Free 866-380-7700 Fax: 814-749-0988