I just wanted to post a followup to the issue we had posted about here
concerning web messaging utilizing 100% of CPU;
(Thanks to all who posted suggestions!)

1. we upgraded to the KWM 4.2 templates as suggested by a post here;
still had same problems....
2. we tried changing the web file directory from our C: system drive to
another drive; still had same problems....

I finally broke down and called IPSwitch - the tech support rep
suggested that we clear out the spool/web folder that had accumulated
over 8000 .tmp files over the past year....we did this 2 days ago, and
(knock-on-wood) it looks like it may have cured the problem.  It is
still too early for me to be 100% assured that this has completely
resolved the issue, but it has been a dramatic improvement over the 6-7
times a day web messaging was locking up prior (only one lock up in 2
days so far - and that one instance was within 30 minutes of the file
deletions)...

Just wanted to make sure I shared this suggestion from IPSwitch
support...


Sincerely,

Randy Armbrecht
Global Web SolutionsR, Inc.
804-346-5300 ext. 1
877-800-GLOBAL (4562) ext. 1
http://globalweb.net 


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