Hello All,

I have a couple users at a particular company that are having issues
receiving emails. They can send emails fine. When they try to connect using
Outlook or Outlook Express they get the error: "Unable to connect -
0X800ccc0E". They are able to send and receive thru web messaging without
issue. This problem is sporadic and doesn't happen with all users. I've had
the user connect via telnet to the server on port 110 and he can
authenticate his username and password. I then had him check his settings in
Outlook, which were fine, and restart Outlook. Things started working again.
Right now it's fine but he may call me sometime later tomorrow morning
unable to receive his email again.

Has anyone seen this before? I can find no issues with my server. Is it
possible that there's some antivirus software or something causing this? I
know he is running Norton's but I don't know what version.

Troy


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