First off let me say I know perfectly well the other party is flat out lying to us. I know they're screwed up but I don't have the NOC background to tell them exactly how...
I recently acquired a customer who I have set up with a web site and Imail service. Fine and dandy. The former mail and web ISP is also their DSL provider, so their access remains on this network. Only problem is that, from their own network in their office (i.e. using the former provider's dsl service), when sending mail it still comes thru via the old provider's mail server... Not the new one. Opening a cmd window from their office, the mail server domain pings to the new mail server IP just fine. However if you actually send the mail using mail.domain.com it gets routed thru the ISP's network (qhich happens to use qmail). >From any other network the mail service behaves as expected. The ISP first told the client that they needed to 'flush their cache'. On Outlook. Then they said it was a problem with Imail. Horse pucky, I say. I saw this happen once before, years ago, and the ISP told me that they had sort of a 'local domains' list that hadn't been adjusted. That was in 1997 so there's no way I can remember well enough to repeat that with any level of authority. Can anyone out there who's familiar with network ISP ops shed any light on what the cause of this is? -------------------------------------------- Matt Robertson [EMAIL PROTECTED] MSB Designs, Inc. http://mysecretbase.com -------------------------------------------- To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
