We spend between 1 and 2 hours a day in reviewing hold queues and tweaking configs (we use Declude). The time has increased about 3-fold since the beginning of the year, partly due to increase in spam and virus threats and partly due to efforts to improve the service from 97% to 99% spam catch rate and keep it there.
Because of the increase in time we're considering changing from an admin-monitored to user-monitored scenario where users report spam that slips through (automatically processed via a program alias) and report emails that are not spam via a web-based held queue review system. The hope is that we can also continue to improve the overall service by getting more input from the user community this way. Darin. ----- Original Message ----- From: "Patrick Allison" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, May 21, 2004 1:53 PM Subject: [IMail Forum] Email Workload It seems that I am spending more and more time with email, viruses and spam. How much time per day to you spend "managing" email, viruses and spam? TIA Patrick ____________________________________________ Patrick Allison Information Technology System Specialist III To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
