His McAfee is saying it is catching a Trojan and cleaning it and it stops Outlook 2000 download. He interprets this to mean that something is wrong with my Mail server and threatening to pull the plug on his website and mail to go with someone that can fix this. I am struggling to find answers. I think its a McAfee vs. Outlook problem but because his mail gets interrupted in downloading to his machine he claims I am the culprit.
Each virus scanner handles trojan horses differently -- some catch as many as they can, some catch the more widespread ones, and some catch none. The reason is that trojan horses are very different than viruses -- while both are dangerous, viruses spread but trojan horses do not. That means that someone has to intentionally send a trojan horse.
We run Declude with Sophos AV scanning all types of attachments and most updated virus lists and catching several hundred viruses headed to accounts every day. Any suggestions of where to look for some answers?
The first thing to do is get more information from the customer about exactly what McAfee is detecting. You can then check to see if Sophos should detect the specific trojan that McAfee is detecting. If it should detect it, you can then check the Declude Virus log file entries for the E-mail to see what it says ("Virus Free" indicates that the Sophos did not detect a virus). For further assistance, you can contact our support@ address.
-Scott
---
Declude JunkMail: The advanced anti-spam solution for IMail mailservers since 2000.
Declude Virus: Ultra reliable virus detection and the leader in mailserver vulnerability detection.
Find out what you've been missing: Ask for a free 30-day evaluation.
--- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)]
To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
