Greg, We're using WonderDesk (Standard and SQL versions available). Wonderdesk SQL 4.0 does have email-to-ticket import functionality. We upgraded from WD standard to SQL a few months ago when version 4.0 was released, so far it works great. Being able to import email into the help desk saves us a ton of time everyday. Check it out here:
http://www.wonderdesk.com If you run MySQL, Perl Desk is another nice Help Desk app and is a bit less expensive than WD. http://www.perldesk.com Hope this info helps. Julie Silverman Microsoft Certified Systems Engineer, Network Geek ---------------------------------------------------------- Acme Internet http://www.acmeinternet.com voice: 952-928-8828 Microsoft Certified Partner ---------------------------------------------------------- >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] >Sent: Tuesday, August 03, 2004 1:27 PM >To: IMail_Forum >Subject: [IMail Forum] OT Ticket Tracking > >I know this has come up a few times. What solution are you >using for ticket tracking? I was using AnswerTrack and am >looking to switch because of the ridiculous price they are >asking to upgrade my system the latest version. > >Thanks, >Greg ________________________________________________________ Sent via the WebMail system at acmeinternet.com To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
