-----Original
Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of John Tolmachoff
(Lists)
Sent:
Thursday, August 05,
2004 8:04
AM
To:
[EMAIL PROTECTED]
Subject: RE: [IMail Forum] Forwarding to
AOL members - This is spam function
When I receive a
notice, I forward that message to the sender/recipient of the message as
appropriate. Using Declude JunkMail, I know exactly who the local user was
that received and forwarded the message. Here is my canned
response:
_______________________________________________________
ATTN: AOL reported
spam!
One or more AOL recipients of
the attached message reported the message as spam to AOL.
WARNING: You have reported the
yourserverordomaingoeshere server as sending SPAM. Should this continue, the
forwarding of e-mail to aol.com addresses will be banned.
AOL has added a new "feature"
recently, a "report as spam" button.
This is causing many problems
for other e-mail administrators as AOL users are reporting legitimate e-mail
as spam, either unknowingly or without full understanding of the feature, as
repeated reports will cause AOL to blacklist legitimate e-mail
servers.
Should we continue to receive
reports of legitimate e-mail flowing through our server and being reported to
AOL as spam, we will be forced to take action to protect all clients/users on
our server from this problem.
Of course, we adamantly do not
allow any spam or unwanted e-mail through our server, and take steps to
protect against such use.
Please review this matter to
ensure this does not continue.
Thank you for your help and
cooperation.
_________________________________________________________
John
Tolmachoff
Engineer/Consultant/Owner
eServices For
You
-----Original
Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of John Bowering
Sent: Thursday, August 05,
2004 4:59
AM
To:
[EMAIL PROTECTED]
Subject: [IMail Forum] Forwarding to AOL
members - This is spam function
We have about 150 hosts on one of
our servers, many of the users for those hosts are having their email
forwarded to other email accounts they had before becoming our customer (AOL,
EarthLink, Yahoo, etc). This has never been a problem; I just set up an
alias for them and be done with it.
I’ve recently noticed that by
mid-day, AOL stops accepting email from that server with the logs indicating
that AOL thinks the server is relaying mail to their users. After some
digging, I set myself up a feedback loop so I would be notified of any email
that comes from this server that their users think is spam, to my surprise,
there were hundreds of complaints a day, but I was sure there is no way to
relay mail through this server.
An example of one of the emails I
looked into… A Viagra type email sent to [EMAIL PROTECTED] (a domain I am hosting), which
is then forwarded to [EMAIL PROTECTED]. Bob
gets the email, clicks on “This is Spam” from the AOL interface; AOL then
sends me a notification thinking that I was the one who sent it. I
called the AOL postmaster, got through to the 3rd level of support
before they told me they only look at the IP Address of the connecting server
that delivered the mail to their user, after X complaints a day (or some
calculated ratio), the IP address is blocked until the next day when it’s
reset.
After explaining my situation to
the support tech, his suggestion was to not forward email for their clients
anymore if I can’t stop them from clicking on “This is spam”. My
thoughts, this was a very lame answer.
Is anybody else having a problem
with this? How do you get around it?
TIA
John Bowering
