Ok, we have an issue. We have some customers who want all the mail for
their address forwarded to an AOL account; no problem, we've setup an
alias. Now, we have limited control of what goes through that alias. When
the customer "marks the message as spam" in their AOL screen, AOL marks our
IP address as having a complaint. When enough complaints occur, we get
black-listed, which prevents all mail from us from reaching AOL. I called
their Postmaster department and was told (essentially) that my only options
are to tell my customers not to "mark as spam", or not forward the
mail. Since the customer is getting mail from the world as well as
forwards from us, they can't /not/ "mark as spam", which leaves us forced
to set a policy against forwarding to AOL. This is hard to enforce when
users can create their own forwards on boxes.
Has anyone else had similar experiences? Are there any solutions or
suggestions? Any help is appreciated.
Oblio
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