The confusion about this topic seems to be on your end, Christian. We are fully aware of how you plan on continuing to develop Imail as a part of ICS. And if you did release twelve major upgrades per year, we'd maybe not be complaining as much, but you don't. We who have been using Imail for years know that you do NOT release twelve major upgrades per year, but only one at most. That means that most of the current Imail users will be stuck with their current version of Imail (or maybe another .1x release). This means that development for OUR version of Imail has all but stopped. This means that we can NOT look forward to things like SPF support or other new features, but only bugfixes.
You seem to be misunderstanding the point. The point is that you are bundling VERY EXPENSIVE products in with Imail that WE DO NOT WANT OR NEED! We still have not seen an explanation of WHY Imail will no longer be offered by itself at any price. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Christian Lawson Sent: Thursday, October 28, 2004 9:26 AM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] Cross-grade concerns addressed (NEW SVC AGREEMENT PRICES) I think it's important to note that IMail has not been discontinued. It has not reached the end of its life; it is not 'dead'. We will still be developing IMail; mostly for ICS users, but even those without ICS who have a service agreement will be able to obtain these releases. The only thing we have discontinued is the ability to purchase IMail by itself. If we release twelve major upgrades to IMail between now and October 2005, people who purchase ICS will get them all, people who have an 'IMail-only' service agreement will get them all. There are no plans to stop supporting or working on IMail. I hope this clears up the confusion I've seen about this topic. Have a good one, Christian -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Martin Schaible Sent: Wednesday, October 27, 2004 6:29 PM To: John Tolmachoff (Lists) Subject: Re: [IMail Forum] Cross-grade concerns addressed (NEW SVC AGREEMENT PRICES) Hi John, Ipswitch did not confirm, that *major* upgrades for IMail will be available, or did I miss something? ============================================ Am Mittwoch, 27. Oktober 2004 um 22:53 schrieben Sie: > Scott, I need to respond to a couple ofinaccuracies here in fairness to Ipswitch: > > 1. The service agreement is not moneywasted per se, in that there is > going to be another update in the works.Further, in your > circumstances, your SA appears to be good until 08/05, whichis in your > next fiscal budget, so where does "selling the out-of-budgetprice hikes to my boss" come into play? > > John Tolmachoff > Engineer/Consultant/Owner > eServices For You > > -----Original Message----- > From:[EMAIL PROTECTED]:[EMAIL PROTECTED] > .ipswitch.com] OnBehalf Of Scott Fisher Sent:Wednesday, October 27, > 20041:18 PM > To: [EMAIL PROTECTED] > Subject: Re: [IMail Forum]Cross-grade concerns addressed (NEW SVC > AGREEMENT PRICES) > > From a 175 employee business prospective: these thingsabout the ICS switch bother me: > > 1. I work on a fiscal budget of July to June. I've hadno advance > warning of the changes, and have no way to budget for the > upgradeprices even if I did want it. My price going from $495 to $2495 > ... 5x theprice is a big jump. And frankly you aren't giving me much ammunition to gosell the out-of-budget price hikes to my boss. > Add to the fact, I bought my service agreement in lateAugust and there > is going to be no major upgrade for this service agreement. Ihaven't > called for support and I probably won't. So I'll consider the serviceagreement money wasted. > > 2. I can understand why you aren't making money on theService > Agreements... I paid slightly over $300 for mine through a > reseller.Take his profit out and you are getting what $250-$275 for > any ServiceAgreements sold through resellers. I really didn't have a > problem with the$495, but I could easily find a much cheaper price. > Perhaps if you stoppedselling the Service Agreements through resellers, service agreements could be arevenue stream. > > 3. Imail has always been offered on an a la cartebasis. You buy the > Imail system, and you could add the anti-virus option, thefax option, > the better webmail option. I think this sales method wasappreciated. > Now to roll it all into one bundle, and make many people pay foritems > they don't want is pretty unfair. For me the Declude Anti-Virus > andDeclude Junkmail add-ons were one of the major reasons I choose > Imail. So 2 ofyour 5 bullet points (spam protection and virus > protection) for ICS, I wouldn'twant and would personally consider to > be a downgrade to my protection level ifI was using them. The fact alone that I would be forced to pay for products Iwouldn't use is mighty distasteful. > If the product and price was right, I would consider acollaboration > add-on, although I like many others were led to believe that thiswould be part of the next Imail upgrade. > I haven't seen a lot of clamoring for the instant messagingoption either. I don't have any interest in it at this point. > > 4. If the support is becoming a financial burden,separate the service > agreement into two parts. One part the upgrade assurancewould allow > continued access to minor upgrade and next releases. Add a > Supportagreement option for 8x5 and possibly a more expensive > 24x7 option. Orbetter yet, paid support over the phone. But if I'm > paying for support itbetter be good and by this I mean not somebody in > an IndianCallCenter reading offa script. Again, I've never called > support, so I can't comment on your phonesupport. I have used e-mail support once and I got the answer I needed prettyquickly. > I'd consider the $495 to be a fair price for the upgradeassurance > option bought solely through Ipswitch (remember point 2 andthe real > costs of the service agreement). Many of us regularly pay items likethis. > > I like Imail and want Ipswitch to stay around and getbetter. I wish > questions like"what would be a fair price for such an agreement?" > would have beenthought of and asked before the firestorm. ============================================ -- Mit freundlichen Grüssen -------------------------------------------- Merlin Consulting Martin Schaible Bahnhofstrasse 27 CH-8702 Zollikon Phone: +41 1 391 30 00 Fax: +41 1 391 32 49 Mail: mailto:[EMAIL PROTECTED] URL: http://www.merlinconsulting.ch Support: http://support.merlinconsulting.ch GPS: N47 20.235 E8 34.226 -------------------------------------------- News - Neue Produkte: .:. Kiwi Syslog Monitor .:. Paessler GmbH .:. 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