To Ipswitch, I'm wondering if Ipswitch may have been bought out and until all SA's have expired they can't make anything public. I also as others have been recommending Imail to several other companies because of its simple functions but now will need to advise in other directions.
We are a small business and can't afford a 10x increase. I have used the Phone support once in the years that I have used the Imail Server product from ver.4 and now ver.8 and was pleased with the support that I got (but had to wait on hold for 1 hour and 45 minutes to get to a tech). What if Ipswitch came up with a support plan of: 1. Immediate $$$$$ 2. Within 2 hours. $$$$ 3. Within 4 hours. $$$ 4. Next business day. $$ 5. Email only. $ Most Software and Hardware companies had different Tier Levels of support, and seem to make money and fill a niche for each and every size of business. Some customers can pay more than others and would probably be willing to. I don't understand though the need to eliminate at least 50% of their existing customer base. Rick Davis IT Manager American Fabricators, Inc. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Jeffery Rehm Sent: Thursday, October 28, 2004 8:29 AM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] What has happened to Ipswitch I agree... I was only relating my impression of things because of the situation at hand and how I found it interesting. ----- Original Message ----- From: "Mike Callahan" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Thursday, October 28, 2004 08:46 Subject: RE: [IMail Forum] What has happened to Ipswitch Well, think about it. As an employee you don't always necessarily agree with decisions that are made by the company execs, but it's not like you can relay your opinions or frustrations to the customer, so you tote the company line, perhaps with a bit a frustration in your voice. ^^ -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Jeffery Rehm Sent: Wednesday, October 27, 2004 7:21 PM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] What has happened to Ipswitch I've talked to a couple of people at Ipswitch in the last couple of days and what I've found interesting is that when they discuss this fiasco it's almost as if there was someone behind them with a gun to their head. Tell me I'm crazy, but I just felt like there were things they weren't saying that they desperately wanted to say and were afraid to. To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
