RE: Re[2]: [IMail Forum] A Quick Note from the Ipswitch Executive Team

[Ted Galerneau]

Title: Message

I am still interested to hear what they say on Monday before I get too antsy. If things go back to what it was or very close to it, the only question left is rebuilding the years of trust we had in Ipswitch after seeing the poor management decisions. Anytime you have a core that must be updated to keep up with new Windows updates, etc anyway. Getting the extra $495 per year in revenue from the masses is pure gravy for them. As far as the support goes, they could change it to per incident if they leave this forum here, which again goes back to trust. They seem so desperate to boost sales, how can we be assured that they will not pull the plug on this support forum in order to force pay per incident and keep their support staff? Or will they just price it outrageously without upping the quality line from what it is now. Right now it’s questionable if it’s appropriately priced as-is. As I mentioned before, it’s ok, but certainly no perfect. If our server goes down at night I can’t get the answer to fix it by the following day, it’s nearly worthless to be paying for support.   I sure hope Ipswitch is still reading this stuff over the weekend before they make their promised Monday suggestion of compromise. Anything worse than the way it was will not be much of a compromise after this breach of trust and dumb marketing tactic.   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bruce Barnes Sent: Saturday, October 30, 2004 2:14 PM To: [EMAIL PROTECTED] Subject: RE: Re[2]: [IMail Forum] A Quick Note from the Ipswitch Executive Team   So, if I understand the pricing correctly, from reviewing the charges on the Ipswitch web site, they are effectively asking to pay the full freight for all of the modules even though we will not be able to use them for all of our customers.   Already made my decision, just looking at whether to run total *nix or stick with a windows product.  Both are good, the *nix variant requires a little more setup but my *nix guy has a script that will install everything except the SPF modules in about 30 minutes.  The only thing causing me to lean towards the windows version is that no one else here knows *nix products as well as him and, if he leaves or we loose his services . . .   Think we'll probably stay with the windows products - at this point, it will probably be VisNeticMailServer from Deerfield Communications.  We've played with this on a test server, seen 8 different installations that are running live at other company, municipality and educational locations and heard nothing but good things about the package.   In addition to everything we've looking for, it auto-verifies any incoming e-mail message the first time a message is received from a new e-mail address and forces the sender to click on a link in the verification message to validate they are a person and not a machine.   To see an example, send a message to [EMAIL PROTECTED] and the server will send a verify message back.   We've still got time, our agreement runs out in March.  In the meantime, we're moving two of our surgery center accounts over to the test server to see how well about 500 users can beat on it and try and break it.   So long, Imail - too bad you can't talk to your customers before you make a decision.   Bruce Barnes ChicagoNetTech Inc     -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of John Tolmachoff (Lists) Sent: Saturday, October 30, 2004 15:32 To: [EMAIL PROTECTED] Subject: RE: Re[2]: [IMail Forum] A Quick Note from the Ipswitch Executive Team The added features of ICS is primarily designed to be used by a company for its messaging/collaboration needs. It is not packaged with the ISP in mind. That is why the offered ISP version does not have the collaboration features, namely IM and WorkGroupShare.   John Tolmachoff Engineer/Consultant/Owner eServices For You   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bruce Barnes Sent: Saturday, October 30, 2004 1:21 PM To: [EMAIL PROTECTED] Subject: RE: Re[2]: [IMail Forum] A Quick Note from the Ipswitch Executive Team   are you stating that if you have domain X.Y.Z, domain W.X.Y, domain V.W.X, domain U.V.W and domain T.U.V and you decide to implement the collaborative features for domain W.X.Y that you cannot collaborate within the other domains?   If so, that's just another reason NOT to purchase an unwanted and price inflated product.   Bruce Barnes ChicagoNetTech Inc -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Bill Foresman Sent: Saturday, October 30, 2004 15:13 To: [EMAIL PROTECTED] Subject: RE: Re[2]: [IMail Forum] A Quick Note from the Ipswitch Executive Team you guys know that the collaborative features only work for a single domain, right?   Bill Foresman Matrosity Hosting www.matrosityhosting.com Office: (850) 656-2644 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joe Hansen Sent: Saturday, October 30, 2004 3:58 PM To: Eric Coffman Subject: Re[2]: [IMail Forum] A Quick Note from the Ipswitch Executive Team Hello,   Someone was asking for "Who will actually purchase ISC"?  Apparently Steven loves ISC...   http://www.biosmagazine.co.uk/article.php?id=1270