Hi all, We've got an intermittent issue that seems to affect numerous user accounts across multiple domains, then disappear without trace. On none of the occaisions that it's appeared have I successfully tracked down the cause; I can't offer much in the way of logs or specifics, but I wanted to summarise what I see happening, and see if anyone has had the same thing happen on them.
Essentially, the problem manifests itself to users in the following way. The user's main inbox starts increasingly hugely in size, even when no more messages are readily apparent. Users become unable to delete messages in their inbox, either through webmail or downloading the messages, and attempts to delete the message only inflates the apparent size of the inbox even further. Some users report that the number of messages also appears to increase, others claim that it's only the total mailbox size, not the number of messages contained within that increases. In either instance, when I look at the user accout through Imail admin, I see an inbox main.mbx that's hugely inflated beyond its maxiumum size, and the fix thusfar has simply been to delete the mailbox. However, when looking at the main.mbx file in the underlying directory structure (..\imail\[domain]\users\[user]\main.mbx), the size of the main.mbx file here bears no relation to the main.mbx shown in the Imail administrator console. Clearly, there is some sort of disconnect between the actual file and what Imail thinks is there - but again, nothing seems to fix the problem except deleting main.mbx through the Imail administrator. I've tried killing the QM and SMTP processes, renaming the main.mbx file, making sure it's gone from Imail, renaming the file back to main.mbx, making sure it's back in Imail, the restarting QM/SMTP. This works to "reset" the file back to its real size, yet it immediately begins expanding again - but only the size reported in Imail, not the actual file size. I've tried KB and list archive searches, but maybe I'm not putting in appropriate search terms. Thoughts, anyone, on what might cause this, or alternative fixes? Regards, Simon Dodd, Hostmaster Joink Internet E: [EMAIL PROTECTED] T: +1 (812) 234 5100 F: +1 (812) 234 5144 ------------------------ "In Critical and baffling situations, it is always best to return to first principle and simple action" - Sir Winston Churchill To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
